As part of our commitment to pet health and safety, we have robust processes in place for all pets receiving care in our Training classes. During higher-risk times, we often add additional measures to ensure pet safety. For example, we extend the pre-screening process for Training to ensure pets with any current or previous signs of illness are identified before encountering other pets. We also reinforce existing health and safety protocols, while working to educate pet parents on how to spot signs of a pet illness.
Pets visiting PetSmart for Training are welcomed by a safety-certified associate who conducts a Hands-on Assessment checking for unique needs, taking note of any behavioral or health issues and addressing any concerns with pet parents. Our rigorous health and safety protocols are designed by a dedicated Safety team of experts and implemented daily by our pet care and safety-certified associates. Pets in our care are continually monitored and our associates are trained to watch for critical signs of stress.