The Master Boarding Agreement outlines the terms and conditions governing your pet's stay at the PetsHotel. Please read it carefully and sign where indicated. Include the name of a person (an Agent who must be 18 years or older) who can act on your behalf in the event that we are unable to contact you during an emergency. An Agent may be asked to provide ID if he or she picks up the pet. If anyone other than you or an Agent comes to pick up the pet, we will not be able to release your pet without first speaking with you. If time allows, please return this form to us in advance; otherwise, you may bring it with you to check-in.
If your pet takes any medications, vitamins, or supplements that will need to be administered during his or her stay, please complete and present the Medication form. Call ahead to make sure we accept the medication being administered. PetSmart PetsHotel® does not administer injections.
All medication that accompanies the pet must be in its original container clearly stating the type of medication and the dosage. Over- the-counter (OTC) medications can only be accepted with a pet when accompanied by a veterinarian's dosage recommendation. Please note: There is an additional charge for administering medication.
The Pet Assessment gives us an opportunity to better understand the needs of your pet. You can describe the details of your pet's history, health, and behaviors and in turn we can customize our care and attention to your pet while boarding at the PetsHotel. The PetsHotel requires that the Pet Assessment is completed at your pet's first check-in and updated annually. You may print the Pet Assessment now, or fill one out in the PetsHotel Lobby.
If you need to request your pet's vaccination information from your vet, we can help. Download our release form and ask your veterinarian to complete it. It contains all the information we require for your pet to stay with us. Then ask your veterinarian to fax it to the PetSmart location where your pet will be staying.